Shipping & Returns Policy

Seller requirements — shipping & despatch

• Despatch within 2 days: You must hand the parcel to your carrier (or have it collected) within 2 calendar days of the sale being confirmed, unless you and the buyer agree a different date in writing (e.g. in-app message). If you cannot meet this, contact the buyer immediately. Repeated late despatch may affect your account.
• Tracking numbers (mandatory unless using integrated labels): For every order, you must provide a valid tracking number that buyers can use to follow delivery, unless you ship using an integrated label or postage flow offered through Vendor Tools (for example Royal Mail label tools where connected), where tracking is generated as part of that process. If you buy postage elsewhere, you must enter carrier and tracking in Account → Purchases & sales so the buyer can see shipment status. Untracked post is not acceptable for marketplace orders except via approved integrated flows.
• Who ships: The seller is responsible for packing, postage and delivery. Add shipping details (carrier and tracking) from your sales view; buyers see tracking there when provided.
• Packaging: Pack so items arrive as described. For trading cards, use rigid mailers, toploaders or equivalent. You bear packaging and postage costs unless you and the buyer agree otherwise.

Buyer requirements

• Provide an accurate shipping address at checkout. Delays caused by incorrect details are not the seller's obligation to absorb.
• Monitor tracking and accept delivery where reasonable. If you are away, use a safe delivery option or rearrange with the carrier.
• For any problem (damage, wrong item, non-arrival), contact the seller first and keep records (photos, messages). See "Resolving issues" below before involving Vendor Tools.

Delivery confirmation & feedback

When the order has arrived, either party may mark it as Delivered in Account → Purchases & sales. After that, both buyer and seller can leave feedback. Accurate feedback helps the community.

Returns & refunds

• Returns are permitted under this policy where the item is not as described, is faulty, or where you and the seller agree a return (e.g. change of mind if the seller allows). There is no single mandatory return window for every listing — agree terms with the seller where the law does not impose a stricter rule.
• Refunds after return: For agreed returns, the buyer must return the item to the seller (using a tracked service we recommend) unless the seller agrees otherwise. A refund is only issued once the seller has confirmed receipt of the returned goods (or agreed in writing to refund without return in exceptional cases, e.g. lost return). Sellers issue refunds from Account → Purchases & sales (full or partial). Stripe returns money to the buyer's original payment method; timing depends on banks and card issuers.
• Partial refunds may be used where only part of an order is returned or where parties agree a compromise.